Returns & Refund Policy

Last updated: April 12, 2026

At LUMYXO, customer satisfaction is our priority. We are committed to providing premium skincare products and a refined shopping experience. If for any reason you are not fully satisfied with your purchase, please review the policy below.

Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused
• The product must be in its original packaging
• The item must be in the same condition as received

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the product is defective or damaged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Our support team will review your request and provide a suitable solution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within several business days, depending on your payment provider.

Shipping Costs

Shipping costs are non-refundable unless the return is due to:

• a damaged item
• a defective product
• an incorrect order

Return shipping costs may be the responsibility of the customer unless otherwise stated.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible.

How to Request a Return

To initiate a return request, please contact us at:

Email: [Insert your contact email]

Please include your order number and the reason for your return.

Our customer care team will guide you through the next steps.

Contact

For any questions regarding returns or refunds, please contact us:

LUMYXO
Email:elite@lumyxo.com
Website: https://lumyxo.com